Cancellation policy

When you book

If you pick a time from the center's live calendar, we place a hold on your card for the scan price when you book. We charge it once the center's calendar confirms your appointment, and release the hold if it doesn't — you are never charged for a time that was not booked.

If you tell us when you can come in instead, we charge the scan price to your card when you book, and the center then confirms your appointment time. If the center can't accommodate you, the charge is refunded to your card.

Cancelling or changing a booking

Cancellations, rescheduling and refunds follow the cancellation policy of the center performing your scan. Many ask for at least 24 hours' notice, and a late cancellation or a missed appointment may be subject to that center's fee. Those terms are set by the center, not by us.

Refunds

Any refund due under the center's policy goes back to the card you paid with. Banks usually take 5–10 business days to show it.

This page describes how bookings made through Dexascans.com work. It does not replace our Terms, which remain the agreement between us.